Work analysis is a systematic process of gathering information about work, jobs, and the relationships among jobs.
The chronological Steps in Work Analysis (given in the form of questions)
1. What are the required outcomes/measures for assessing strategy execution (e.g., customer requirements for products/services derived from the strategic plan)?
2. What are necessary, critical, essential tasks, activities, behaviors required to meet or exceed the requirements established at step 1? what the relative importance, frequency, and essentiality of these tasks for achieving measures at step 1?
3. What are the necessary knowledge, skills, abilities and other characteristics or competencies required to perform the activities at step 2?
4. How should jobs/work be defined? Where does the work get done to maximize efficiency/effectiveness? Do we use individual jobs, work teams, independent contractors, full-time/part-time? Do we outsource?
Major Goals of Work Analysis
1. Description of observables
2. Description of job characteristics
3. Verifiable and reliable data
Major Products of Work Analysis
Job descriptions define the job in terms of its content and scope. Job descriptions are often summarized in employment ads.
Job specifications consist of the KASOCs need to carry out the job tasks and duties.
Strategic Job Analysis – Work Analysis
Strategic job analysis comes into picture when a new business is started as a separate unit or as a separate division. It also comes into picture when jobs are changing dramatically or when a new job is being created. In this case, the analysis takes on a rather predictive bent and the job is described through the anticipated tasks that need to be performed in order to meet organizational goals. If a job currently exists, then a conventional or routine job analysis procedure is used.
If the job isn’t in existence, then subject matter experts (SMEs) and the primary customers (users of outputs of the job) are brought together to identify the tasks and output of the new job. While internal customers described their requirement, SMEs help in bringing the external customer and environment into the analysis. Detailed description of job tasks and the required KASOCs are developed with the help of SMEs. The results of this strategic analysis are compared with existing job descriptions if the analysis is carried for existing jobs expected to have a big change. If the jobs are changing due to introduction of new technology, the experts from hardware and software supplies are also consulted in the process of job analysis.
Formal Approaches to Work Analysis
Position Analysis questionnaire
Management position description questionnaire
Critical Incident Technique
Job compatibility questionnaire (JCQ)
Job Diagnostic Survey
Multimethod Job Design Questionnaire
O*Net and DOT
Dictionary of Occupational Titles (DOT) classifies job based on a nine-digit code and provides job descriptions.
O*NET – The Occupational Information Network was developed as a replacement of the DOT. It is positioned as a tool for job analysis and career exploration.
O*NET is based on a six-domain content model.
Occupation specific requirements
Visit online onetcenter for more information
Chapter Learning Objectives
After reading this chapter, you should be able to
Understand what work analysis is and what its major products are.
Explain the purposes and uses for work analysis data.
Compare and contrast methods for collecting data.
Describe commonly used and newer methods for conducting work analysis, including O*NET.
Explain how work analysis information is applied to job design efforts.
Understand that different procedures emphasize different kinds of information that may be more or less useful for different HRM functions.
Conduct and prepare a work analysis report.
H John Bernardin, Human Resource Management, Fourth Edition, McGraw Hill, 2007
Updated 2 September 2019, 6.1.2012